Booking

• All bookings will be mandatory required 30% of the total amount of your service for deposit. Please note an appointment will not be secured if deposit had not been completed.

Please Be Punctual

• If you are going to be late, please notify us beforehand. We will keep your slot for 15 minutes. If late arrival is inevitable, your service will be shortened in order to keep on schedule, and you will still be required to pay the “full price” of the service.
• New clients are advised to allocate extra 10 minutes before the appointment to fill in our consent form and for a brief consultation.
• Any no-shows or last-minute cancellations less than 6hrs notice will result in a $40 penalty fee charged.
• Therefore, as a professional eyelash extension business, the only way we can do our best work is on a clean canvas of clean natural lashes, or refills for our own Lash Extensions.

Refills From Somewhere else

• Lash Generation does not accept refills from outside technicians.
• This is to ensure the quality of work and retention of our treatment. New clients with remaining lashes from an outside lash technician will need to tick the “lash removal” add-on button so we can add extra time to your appointment slot. No exception.
• Why don’t you offer refills from other lash technicians? Since we use our own products and specialised application techniques unique to our salon, we may not be able to match the same style of application used by the previous lash technician, which could result in uneven lash extensions or risk damaging your lashes.
• Refilling from an outside lash technician also takes up a lot of time and resources, as to refill an external technicians work we must first understand the application technique used, stock the same lashes, glue etc; so that we can match the existing extensions (as closely as possible) As a small business, our availability is limited, and we cannot afford the additional time or resources required to complete this process at the high standard we expect of our salon.

Booking A Refill Appointment

• Refills are recommended 2 – 3 weeks from your appointment.
• Any appointments with less than 40% remaining lashes and/or more than 4 weeks apart will be treated and charged as a new set. Please book a new set instead of a refill slot to ensure proper time allocation for the lash application. Free removal is included as an add-on.
• Returning clients are advised to book a new set with removal after every 3-4 refills. This is done to ensure proper cleaning of your lashes, maintain healthy lash condition, help with retention issues.

No Eye Makeup

• Please come to your appointment with no eye makeup on and clean eyes. Our services are provided with the highest hygiene standard in mind to ensure risks of infection or reactions are kept to a minimum.
• To avoid a $20 makeup removal fee please ensure you arrive with clean eyes. We understand that you may be coming straight from work or an event so please arrange to or arrive 10minutes early and use our eye makeup remover (provided free of charge).

No Spray Tans and lash curls, contact lenses

• Please ensure that you do not have a spray tan 24hours before or after your lash extension
• Please ensure that you have not had a lash lift in the past 4 weeks. Please refrain from curling your lashes before your appointment.
• Contact lenses must not be worn duiring the appointment, your eyes will be closed, arrive with glasses.

Sorry No Children

• Due to the nature of our business, we have a lot of sharp and dangerous implements that could seriously injure a child. We kindly ask that you book your appointments at a time when you are child-free.
• Please note that you will need to lay still during your appointment with your eyes closed and no one is available to supervise your child. If you have to bring your children this is at your own and LG takes no responsibility for accidental injury.

Refund & Payment Policy

• Please be aware that we only offer refunds in circumstances where there is a major issue with the service.If you have a major problem with our service we ask that you please contact us within 24 hours after your appointment.
• We offer CASH/ eftops/ bank transfer
• Deposit is made via confirmation text/transfer/ cash drop off.
• 2% surcharge apply towards eftops transactions.
• Please do not make any payments until directed by us.
• To whom we kept your deposit, it will be rolled vover to your next appointment.